Shipping policy

At Rooted, we take great care in preparing and shipping your order to ensure it arrives safely and promptly.

Processing & Delivery Time

  • Orders are typically delivered within 3–7 business days from the date of shipment.

  • Delivery times may vary based on location, carrier delays, or peak shipping periods.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with:

    • Your tracking number

    • The carrier name

  • Please allow up to 24 hours for tracking information to update.

Damaged Items

We package all orders with care, but if your item arrives damaged, please contact us right away.

  • Email us at Getrootedto@outlook.com

  • Include:

    • Your order number

    • A brief description of the issue

    • Clear photos of the damaged item and packaging

We’ll review the issue and work with you to make it right as quickly as possible.