Refund policy

At Rooted, all of our products are final sale due to the nature of our items.

We take pride in the quality of everything we offer and carefully package each order. However, if your product arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you.

Damaged or Lost Items

  • Email us at Getrootedto@outlook.com

  • Please include:

    • Your order number

    • A brief description of the issue

    • Clear photos of the damaged product and packaging (if applicable)

Our team will review your request and do our best to rectify the situation. If a refund is issued due to damage or loss during transit, please allow 5–7 business days for the refund to be processed back to your original form of payment.

At Rooted, your satisfaction matters to us, and we are committed to ensuring all our customers have a positive experience.